Customer Engagement Manager - Media Solutions (m/f/d) Cataneo is an international company with more than twenty-five clients across four continents, offering solutions for tv-channels, OTT platforms, sales houses, and media agencies. We are known in the industry for our engineering expertise of flexible custom solutions, integration with existing systems and our ability to deliver projects on time and within budget. Our multi-national team works in Munich, Ljubljana, Belgrade, Los Angeles, London, and Cordoba. We are seeking a bright and talented, Customer Engagement Manager to join our Team. This newly created position will be responsible for the finalisation of the customer journey within Cataneo. Among other activities, you will be looking after the overall delivery of software versions of our products, overseeing user testing and acceptance, configuration, and deployment. You will be trained and accompanied by your colleagues, but you should also have the desire and ability to work autonomously and the initiative to implement tasks independently. Location: Munich Full Time What can you expect in this role? Strategically enhance the product by gathering requirements from internal and external stakeholders. Maximise the user experience of our products by understanding user's needs and implementing configuration changes. Manage User Acceptance Testing (UAT) by assisting and consolidating test results within the organisation as well as with the client. Conduct and/or participate on the user meetings to understand challenges and opportunities for improvement. Perform user and master user training sessions. Act as a subject matter expert for the product - understand and can explain all the different fields and scenarios within the Cataneo tool suite. Create detailed functional requirements. Conduct workshops and demo sessions with stakeholders across different company levels and positions. Assist and train other colleagues within the organisation, as and when needed. Your experience and education Bachelor's degree in business administration, engineering, computer science or related fields. Strong communication and stakeholder management skills, the ability to work both independently and in a team. Understanding of the IT landscape. Familiarity with system configuration and administration. Fluent in English and German languages (verbal and written). Basic knowledge of project management methodologies (e.g. PMBoK, Prince2). Previous experience in a similar role within specialised IT software development, such as trainer, user testing manager, project manager, business analyst and/or user engagement manager is highly desirable. Previous experience in the media or entertainment industries is highly desirable. Our offer Competitive salary package, including 30 holiday days per year plus statutory bank holidays. Flexible working pattern and location. Being part of a fast-paced international, multi-cultural and multi-time-zone team. Occasional travel (less than 25% of the time). Career development opportunities. Modern workplace near Ostbahnhof with parking facilities. Flat hierarchies and enough creative freedom. To apply send your CV and cover letter to firstname.lastname@example.org.
Projekt- und Produktmanagement/ Qualitätsmanagement
Lehrende Tätigkeit/ Coaching
Einstiegsposition (keine Berufserfahrung)