Technical Writer (m/f/x) Division Payment & Risk

85609 Aschheim, 85609 Aschheim, 80331 München
04.11.2019

Daten dieser Anzeige

Job-ID: 011517844
Technical Writer (m/f/x) Division Payment & Risk

Wirecard Technologies GmbH

Germany

https://jobs.wirecard.com/jobs/wirecard/wirecard/anzeige.php?anz_id=812

Write setup documentations based on Trainings provided to Support Engineers and Technical Writer, as well as Mails and / or Drafts prepared by Support Analysts Describe processes based on drafts prepared by Support Analysts and Outcome of Meetings / Meeting Minutes Create and maintain Knowledge Base Entries /FAQs based on Documentations already created, Results of solved tickets reported by Support Engineers and Information provided by Support Analysts Create and maintain Decision Trees based on Information provided by Support Analysts, Service Level Management and / or by Head of Support Operations Working closely together with Support Analysts and Support Engineers Gathering Information from Developers and Business Analysts

Technical Writer (m/f/x) Division Payment & Risk The company Become a part of Wirecard Would you like to work for an international FinTech company and play an active role in shaping the future of payment? In that case, we look forward to you joining our team as we are constantly on the lookout for dedicated, talented people who share our vision. As a software and IT service provider listed on the DAX of the Deutsche Börse, Wirecard AG, based in Aschheim near Munich, is one of the globally leading independent providers of outsourcing and white label solutions for payment innovations. Wirecard Technologies GmbH combines the technology of our products and solutions. Wirecard Technologies GmbH's team members develop and promote our software of the future, to meet the needs of paying customers worldwide, to fulfill our product lines and to develop the IT infrastructure. To strengthen our team in Aschheim/Munich we are seeking to recruit a Technical Writer (m/f/x) Division Payment & Risk Your duties Write setup documentations based on Trainings provided to Support Engineers and Technical Writer, as well as Mails and / or Drafts prepared by Support Analysts Describe processes based on drafts prepared by Support Analysts and Outcome of Meetings / Meeting Minutes Create and maintain Knowledge Base Entries /FAQs based on Documentations already created, Results of solved tickets reported by Support Engineers and Information provided by Support Analysts Create and maintain Decision Trees based on Information provided by Support Analysts, Service Level Management and / or by Head of Support Operations Working closely together with Support Analysts and Support Engineers Gathering Information from Developers and Business Analysts Your profile Experience in Technical Writing Fluent in writing and speaking English and German Good technical understanding Experience in Payment Industry What we offer Challenging and diverse tasks with scope for introducing your own ideas and experience An excellent working atmosphere in a highly-motivated and successful team with an international company culture Further professional and personal development at one of the world's leading providers of payment processing An attractive salary as well as long-term prospects and being part of a successful company that is growing strongly. A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events Your application Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen. Have we awakened your interest? If so please use our short online form to send us your application. Wirecard Acceptance Technologies GmbH Ms. Julia Kagermeier Phone: +49 / 89 / 4424-191719 Einsteinring 35 85609 Aschheim APPLY NOW  > www.wirecard.com

Medienproduktion/ Grafik/ Design

Technische Berufe/ Fertigung/ Produktion

IT/ Software

Angestellter/ Fachkraft

Vollzeit

85609 Aschheim

80331 München